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Frequently Asked Questions

What do I need to do before I can receive my commission on my sales?
I just made a sale will I be paid this Friday?
I just made a sale, but when I go to my back office it is not showing the commission I am going to be paid.
I made a sale last week but the commission on the sale is showing $9.24 instead of $35.00. Why?
Why can’t I switch sponsors?
Where can I find marketing materials?
What are chargebacks?


What do I need to do before I can receive my commission on my sales?

You need to make sure that you have sent in your W-9 or W-8 (Canadians), Independent Associate Agreement and your licensing document(s) for the state in which you live, as any commission will be held pending until the originals of these forms are received in our office at 3200 W Wilshire Blvd, Oklahoma City, OK 73116. After receipt of these completed and signed documents any commissions pending will be paid to you through direct deposit to the bank and account you have designated for your Direct Deposit of commissions. Setting up direct deposit can be done through your back office once you have made a sales or clicked on the "Become an Associate" link, or you can submit a completed Direct Deposit form with a copy of a voided check attached via email to [email protected] or faxed to (405) 607-2500. You can find these documents to be completed and submitted at:

http://www.tvcmatrix.com/secure/SalesSupport.aspx


I just made a sale will I be paid this Friday?

Our sale week runs Sunday through Saturday. We pay on all sales made during the week the following Friday.


I just made a sale, but when I go to my back office it is not showing the commission I am going to be paid.

Commission amounts do not show up until the Wednesday before the Friday a Sale is to be paid. Our sale week runs Sunday through Saturday. We pay on all sales made during the week the following Friday.


I made a sale last week but the commission on the sale is showing $9.24 instead of $35.00. Why?

The $35.00 advance commission is paid on sales made with an ongoing payment method (where MCA expects to be able to draft that payment method for future payments.) This includes American Express, Visa, Mastercard and Discover credit cards, as well as electronic fund transfers from the customer's established personal checking account.

You will be paid as-earned commission on sales with all other forms of payment method, such as but not limited to, prepaid credit cards, gift cards, one-time pay cards, newly established online banking accounts, offshore accounts, etc. Any individual who gives away membership or charges multiple memberships to the same credit card or bank account will be paid as-earned. Group sales are paid as-earned.


Why can’t I switch sponsors?

Just as I can not take people away from you to give to others, I can not take people away from your current sponsor to give to someone else. We have to abide by the terms of the Independent Associate agreement. Make sure you sign up under the sponsor you want in the beginning.


Where can I find marketing materials?

You can find our marketing materials on our website at

http://www.tvcmatrix.com/secure/SalesSupport.aspx


What are chargebacks?

When a member cancels their membership and an advance commission was paid on the original sale, a commission chargeback may apply.
  • The amount of the chargeback is the advance commission minus the earned commission on that membership. If the resulting amount is greater than zero then a chargeback is triggered.
  • The chargeback is deducted from commissions for the sales week, but the total deduction cannot exceed 50% of that week’s commissions.
  • Full membership refunds are classified as a “no sale” and the entire commission is deducted from that week’s commission payment.

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