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Frequently Asked Questions

What do I need to do before I can receive my commission on my sales?
I just made a sale will I be paid this Friday?
I just made a sale, but when I go to my back office it is not showing the commission I am going to be paid.
I made a sale last week but the commission on the sale is showing $9.24 instead of $80.00…Why?
Why can’t I switch sponsors?
Where can I find marketing materials?
How do Chargebacks work?


What do I need to do before I can receive my commission on my sales?

You need to make sure that you have sent in your W-9 or W-8 (Canadians), Independent Associate Agreement and your licensing document(s) for the state in which you live, as any commission will be held pending until the originals of these forms are received in our office at 3200 W Wilshire Blvd, Oklahoma City, OK 73116. After receipt of these completed and signed documents any commissions pending will be paid to you through direct deposit to the bank and account you have designated for your Direct Deposit of commissions. Setting up direct deposit can be done through your back office once you have made a sales or clicked on the "Become an Associate" link, or you can submit a completed Direct Deposit form with a copy of a voided check attached via email to [email protected] or faxed to (405) 607-2500. You can find these documents to be completed and submitted at:

http://www.tvcmatrix.com/secure/SalesSupport.aspx


I just made a sale will I be paid this Friday?

Our sale week runs Sunday through Saturday. We pay on all sales made during the week the following Friday.


I just made a sale, but when I go to my back office it is not showing the commission I am going to be paid.

Commission amounts do not show up until the Wednesday before the Friday a Sale is to be paid. Our sale week runs Sunday through Saturday. We pay on all sales made during the week the following Friday.


I made a sale last week but the commission on the sale is showing $9.24 instead of $80.00…Why?

The $80.00 advance commission is paid on sale made with an on-going payment method. That means a payment method where MCA can expects to be able to draft that payment method for future payments. These type of payment methods include American Express, Visa, MasterCard and Discover credit cards, as well as, electronic fund transfers from your established personal checking account.

You will be paid as-earned commission on all other form of payment, such as but not limited to, prepaid credit cards, gift cards, one-time pay cards, newly established on-line banking accounts, offshore accounts etc. Any individual who gives away membership or charges multiple memberships to the same credit card or bank account will be paid as-earned. Group sales are paid as-earned.


Why can’t I switch sponsors?

Just as I can not take people away from you to give to others, I can not take people away from your current sponsor to give to someone else. We have to abide by the terms of the Independent Associate agreement. Make sure you sign up under the sponsor you want in the beginning.


Where can I find marketing materials?

You can find our marketing materials on our website at

http://www.tvcmatrix.com/secure/SalesSupport.aspx


How do Chargebacks work?

Whenever a member cancels then a chargeback on the original sales may be applicable. On the MCA Total Security membership you can receive an advance commission of $80 (plus additional bonuses of up to $10 based on sales volume) which is approximately 17 months worth of earned commissions. If a member cancels in their 10 month, then you would be charged-back the remaining 7 months which have not been earned…or 7 x $4.62 = $32.34. This chargeback is taken from any existing commissions due you for the week. If you have 15 commissionable and processable Total Security sales that week, you will receive a bonused for any chargebacks you had that week, otherwise your total chargebacks cannot exceed 50% of your check for a given week.

If a member call and request and are granted a full refund, that is not considered a chargeback, it is considered a no-sale and is not subject to the rules listed above. Any commissions that have been paid related to a no-sale are charged against future commissions.
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